HL
Henk L
1 reviews | Active since Nov 2010
11 Jun 2021, 12:42
Pathetic administration
Unable to update my policy (only wanted to change title holder o fone vehicle) on the App, I send them an email to make the change. 5 days later my phone rings for a few seconds, followed by an email and SMS that they tried to call me but could not get hold of me, thus no changes have been affected. I suspect that this is just another attempt to ensure policies are not 100% up to date, giving them an excuse not to pay out in the event of a claim. I will be actively seeking alternative insurance cover immediately.
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MiWay Insurance's replyOfficial
11 Jun 2021, 12:55Thank you for the feedback – we appreciate it and assure you that this is not the MiWay way! Someone will be in touch shortly to see how we make this right. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply11 Jun 2021, 12:55
Official
Thank you for the feedback – we appreciate it and assure you that this is not the MiWay way! Someone will be in touch shortly to see how we make this right. Best regards,
The MiWay Team
The MiWay Team
HL
Henk L's updateReviewer Update
11 Jun 2021, 13:18I logged into the website and had Tiisetso Setsiba assist me. Eventually managed to update the details this way. email support still requires attention though as letting a customer's phone ring once for a few seconds, 5 days after the email, does not mean that "attempts were made to contact the customer"
HL
Henk L's update11 Jun 2021, 13:18
Reviewer Update
I logged into the website and had Tiisetso Setsiba assist me. Eventually managed to update the details this way. email support still requires attention though as letting a customer's phone ring once for a few seconds, 5 days after the email, does not mean that "attempts were made to contact the customer"