Pathetic

It's been 3 weeks since my claim has been "escalated" to victor to contact me and update me. He does NOT respond to my emails nor does he ever pick up my calls.

I have been taken back and forth by the third party not wanting to settle my claim and now even my own insurance cannot come to my rescue.

My bank sent me an sms about vehicle insurance for my vehicles and at this point i am so exasperated by the level of service i am receiving or lack thereof,im considering moving my vehicles from miway.

I've submitted third party claim at outsurance yesterday and by today they already got back to me to let me know they cant fix my vehicle and i should go back and try old mutual. Eventhough they couldnt help,they had the decency to attend to my claim in a matter of hours eventhough i not their client.

If this victor person doesnt contact me by end of business tomorrow,do me a favour and cancel my cover.