MB
Monique B

1 reviews | Active since Jun 2017

19 Sept 2017, 09:49

Pathetic

Firstly I requested a call from miway life in relation to credit life insured on Friday 15/09/2017 and I'm yet to receive any type of response.

I have tried amending my insurance policy with information requested from miway online and each time I log in and try to amend the details it kicks me out and I have to start by logging in again and retrying to have the same loop repeated.

I then requested a callback on the website and received confirmation that it has been sent and I will be contacted shortly. It's been more than 24hours and still no callback.

I called them now and was on hold for about 30 min and then it sounded like someone picked up the phone but did not speak.

Worst insurance service ever!

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply19 Sept 2017, 10:13
Official

Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply26 Oct 2017, 09:15
Official

We need to sincerely apologise for the hassles you experienced on our website, but glad to report that Maduvha has since been in touch to assist.

Please let us know if you need help with anything else!

Kind regards,
The MiWay Team

Best regards,