1 reviews | Active since Jan 2015
PATHETIC!!!!
I called to change my address because I moved. I was given a total premium of R989,37. I called again, 2 days later, because I added an alarm with armed response to my security, only to be told my premium is now R200 MORE than quoted 2 days ago?!? The excuse is there was a problem on your system where my household contents premium did not pull through 2 days ago. I went out of my way, spent money on the alarm, to save more money on my insurance. Now I get told my premium is more, after spending the money??? They want to also tell me they have the right to give me 30 days' notice and then increase my premium... ********. I was told my premium is guaranteed for 12 months!!! The people who answer the phone sounds like they are sleeping on the job!!! I USED to love MIWAY, now I want NOTHING TO DO WITH THEM! EITHER SORT OUT YOUR INCOMPETANCE, OR CANCEL MY ISURANCE!!
We need to unconditionally apologise for our initial error, and we assure you of our commitment to bridge any gaps in our service delivery - thanks to feedback such as yours! We're happy to report that Kgothatso has since been in touch to discuss your concerns with you in more detail and that he was able to resolve the matter .
Thank for giving us another chance! Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We need to unconditionally apologise for our initial error, and we assure you of our commitment to bridge any gaps in our service delivery - thanks to feedback such as yours! We're happy to report that Kgothatso has since been in touch to discuss your concerns with you in more detail and that he was able to resolve the matter .
Thank for giving us another chance! Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team