Painful experience with MiWay insurance

My worst experience.

I have been with MiWay since 2022, it was a smooth sailing ship and I thought I had found a good Insurance company, little did I know that my experience with MiWay is yet to become the worst in my history with an insurance company. In 2014, About 11 years ago, MiWay dealt my mother a bad card and her vehicle was not repaired by MiWay after her vehicle was involved in an incident (public riot in Majakaneng), however, this is not about what happened then.

In November 2024, I was ******, and the assailants went away with my possessions. after that traumatic experience, I opened a police case and lodged a claim with MiWay. Unfortunately, my claim was rejected/not paid because I refused to give them permission to access my phone records, calls and SMS records. MiWay has no regard for its customers as it has shown me and no regard for the POPI Act as well.

I still can believe I chose MiWay even after they have shown that their service is not honest! From the trauma of being ****** to the trauma of working with a difficult insurance company. As if the trauma they are inflicting on me wasn't enough, they went on and debited my account in December for the items that were forcefully taken from me on the day of the mugging incident.

I am very dissatisfied with MiWay.