KL
Klaus L

1 reviews | Active since Jan 2019

18 Mar 2019, 16:08

PAINFUL Continued

the amount of back and forth I have with this company puts tears to my eyes. the only positive aspect I can think of is the fact that they are on hello Peter!!! Sad

so I have 11 vehicles with them. I get so many schedule updates by e-mail that I can even keep up with them. Why???? then I realised that some of my vehicles have fallen off the list. Why????????????? then I realised that I am no longer fully insured with them. Why?????? Then I send an e-mail to them on their own website for customer contact and nobody gets back to me. Why???????

I which i was being paid for the admin time I spend with them. Its a part time job. Why??

Please can someone help me. Please. Please. Please.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply18 Mar 2019, 16:18
Official
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have escalated your concerns and one of our agents will be in touch to assist you shortly! Best regards,
The MiWay Team

Best regards,

KL
Klaus L's update19 Mar 2019, 17:01
Reviewer Update
Nothing yet?? Someone was supposed to help me yesterday. I was put on hold for over 5 mins. I then Hung up!!
MiWay Insurance
MiWay Insurance's reply20 Mar 2019, 10:21
Official
This is not on and we'll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly! Best regards,
The MiWay Team

Best regards,