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Andrea D

1 reviews | Active since Sept 2013

02 Oct 2019, 07:44

Over it!!!

How long could I go on for? HOURS!!! Signed up for Insurance on 3 cars 2 months ago and guess what - STILL NOT COVERED but my premiums have been debited every month without fail. So hats off to accounts!!! Seems they are the only ones acknowledging I exist. Hours of phone calls, many different call agents, inspections. downloaded the app, made changes there but cant because no tracker (which there is) and still - NOT COVERED because again - sms received "we still need inspections done on the car and we still need details on 2 of the cars". Then immediately get an email telling me policy has been updated - With what? Still showing lack of information given countless times!!! Dont tell me to phone the call centre - been there done that!!! So if it starts like this with basic paperwork how is a claim going to be handled. I am cancelling and want my premium for this month returned.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply02 Oct 2019, 08:09
Official
Thanks for bringing this to our attention, we can assure you that this is not the MiWay way! We have passed on your note and your details to our client services team and an agent will be in touch shortly to assist you.

Best regards,
The MiWay Team