BM
Brent M
1 reviews | Active since Jan 2015
30 Oct 2015, 08:25
Over debiting my premium by triple the ammount
I started my policy with MiWay in September 2015. My premium is R1200. For the first month they debited R1800 which means that they took a R600 which did not belong to them. They then said they will credit that R600 to my account and my next premium will be R600 less of which i agreed. The next premium which was scheduled for October 2015 was supposed to be round about R700 due to my credit from the previous month
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MiWay Insurance's replyOfficial
02 Nov 2015, 16:16Hello Brenty@99,
We're sorry for the initial lapse in service you experienced. Lemmy has since been in touch to discuss your concerns with you in more detail and to resolve the problem by refunding you the overcharged amount. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We're sorry for the initial lapse in service you experienced. Lemmy has since been in touch to discuss your concerns with you in more detail and to resolve the problem by refunding you the overcharged amount. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
MiWay Insurance's reply02 Nov 2015, 16:16
Official
Hello Brenty@99,
We're sorry for the initial lapse in service you experienced. Lemmy has since been in touch to discuss your concerns with you in more detail and to resolve the problem by refunding you the overcharged amount. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We're sorry for the initial lapse in service you experienced. Lemmy has since been in touch to discuss your concerns with you in more detail and to resolve the problem by refunding you the overcharged amount. Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team