Over-charged

To Whom It May Concern,

I am writing to express my extreme dissatisfaction and disappointment with the recent increase in my monthly insurance premium. My name is Lindiwe Seloma, and my ID number is ***.

My monthly premium has been unexpectedly raised from R1139.34 to R1540.10 for the month of September 2025. This represents an increase of R400.76, which is substantial and completely unacceptable without a proper explanation. When I contacted a consultant named Sibongile Sawutana for an explanation, she was unhelpful and dismissive. She simply told me to check an email sent on August 21st at 11:07 a.m. When I asked her to resend the email, as I could not find it, she was rude and did so without providing any further explanation. She was unable to justify this significant increase. It is unacceptable that updating my personal information would result in such a large and unexplained increase in my premium.

I expect a clear, comprehensive, and detailed explanation for this sudden and massive increase. I also request a breakdown of how this new premium was calculated and for this matter to be resolved immediately. Sincerely, Lindiwe Seloma ID No: ***