OVER ALL POOR SERVICE & HUGELY UNDER VALUED DAMAGE REPORT

Absolutely poor service

Firstly my claim number was mistaken with another clients. then they took the whole weekend & three days to get back to me (therefore my vehicle was only towed to the panel beaters in the middle of the week)

it is the second week and i still do not have a valid Damage report as the first damage report was an absolute joke. (not even listing 30 % of the actual damages)

Now i the client have to get involved and be present for a second Damage report.

their response to queries is absolutely appalling. And the Time for response just as poor.

this is meant to be an easy care free process and i swear i can feel a ulcer brewing from the stress i have gone through.

I Have even spoken with the manager Gert with regards to the second Report and all my issues pertaining to the first report.

i am still waiting for a phone call to arrange this second report (as I the CLIENT now have to be present due to the assessors negligence in leaving out about 70% of the damages which are crucial items such as Chassis Damage & Fuel and other line damage)

I am also not happy with the panel beater chosen as they admittedly state that they do not repair structural damage or do actual panel beating.

PS. I Will Also Not accept Pirate parts for fixing my vehicle (ie. Windscreen) i was given a reason for the increase in my premium some time back, that it was because of the Fuel price and ultimately part price increase in the event of a claim then they would need to transport the parts to where the vehicle is being fixed. Therefore i will only accept Genuine VW Parts.