over a year for being send from pillar to post to get service

. My name is Zamokuhle Sandra Hlatshwayo ID NO: ***, residing at no 85 Richmond road , Marianhill , Pinetown . 2. On 16 September 2022 at about 21:00 I was on may to fetch my son at school, while I was at the robot, waiting for the robot to be green so that I could have a right of way, while waiting a Polo was speeding then my car was bumped at the back and I moved from my standing position. 3. I was attended by police and ambulance, my car was towed to my yard I was admitted to the hospital, my car was taken to Richards bay panel beaters, but due to that my car was under warranty it was taken to EAST COAST PANEL BEATERS. 4. My car was with a panel beater for almost a year, I use to travel from Richards bay to Durban to see the progress or to call them now and again the distance is +/- 200 km that was draining me on its own. 5. I had to pay another transport to and from work because the distance I travel every day was 120 km to and from work, on its own left me in financial crisis because I had to pay for my vehicle and the transport on the other side, it was putting a lot of stress. 6. On 15 September they told me that the car was ready, then I went to fetch may car, I was not happy at all with their work even if put a complain they did not take any notice, when I was about to take my vehicle I notice that my car do not have a petrol , one of their members went to buy a petrol and I had to pay back that money, knowing exactly that my car had a petrol on the day of an accident, I took may vehicle not satisfied because a lot of things that I was complaining about was not fix on the vehicle but I took my vehicle home. 7. On Saturday I took the vehicle for year service and I asked them to check what is no right or what was damaged due to an accident because there was a light of airbags that was popping up, they advise me that I must do a separate booking so that a technician must make a proper check-up. 8. While there were inspecting the vehicle they notice that there was no sign for c3, triangle was missing, I also told them that when I got an accident my seat locked I cannot adjust it, off which I did complain to the panel beater but they didn’t attend it. 9. After I have done the service I parked my car until Friday 29 September 2023 in the afternoon at about 18:00 I took my car for fuel it was little beat dark, what I noticed while I was driving was that the fuel was smelling very bad, but I told myself that maybe it because I was filling up the fuel, and I make my tank full I went to church with that irritating smell, I noticed that my fuel is running fast but I told myself that may be it because it was standing for a while. 10. On Sunday 01 October 2023 after dropping my kids at church, I was preparing to travel to Pinetown to report for my new job, I went to a fuel station again to fill up the tank, what I noticed was that the vehicle litres and money were going up but the vehicle tank is not becoming full until the petrol attendance screamed noticing that the petrol is liking, another stress came in, I had to hire a vehicle that will take me to Pinetown with my luggage’s. 11. On Tuesday 3 October 2023 I lodged a complaint to miway regarding the liking of petrol and other things that I am not happy about, I use to make a follow each and every day up until, I got a call from the panel beater that I must take the vehicle to Citroen, I contacted miway and I requested to be assist with towing. 12. On 12 October 2023 the vehicle was towed to citroen, I called citroen and asked to do a thoroughly checking on the vehicle because I couldn’t get a chance to take the vehicle back to check all the damages done by accident understanding that they are there one who will rate down the vehicle should I wish to trade in. 13. I received a call from citroen they told me what was a problem with petrol tank and the quotation was done 14. I made a call requesting miway to send an assessor to go and assess the vehicle, it was not an easy journey if they record every call one of the days I was in tears due to the pain of paying for something that is in my position, and I am still battling transport wise. 15. After that I received a call from panel beater telling me that why I want an assessor what are the things that I am not happy about, the reason why they sad I must take the vehicle is only the issue of petrol tank not any other thing, he then called citroen that, citroen must call and tell me to come and fetch the vehicle, my heart was so toned apart, stress was pilling up on me. 16. I called Rowen he told me that they will organise other panel beater to go and assess the car because there is no assessor in Richards bay, I was losing a patience now he could hear that I was so angry, after few hours he called me and told me that they got an assessor. 17. On 8 November 2023 the assessor went to Richards bay to assess my vehicle, I called him he confirmed that he send a report to head office for the decision to be taken 18. Since on that day I called them each and every day to get a decision and the way forward, it’s been a year and some months without a vehicle yet I am paying each and every month without fail. The attached photos are the thing I am not happy about, and my biggest stress if the vehicle is taken back to the panel beater it will take another year, it is too much for me I can’t handle it any more. The sad party is that no one updates me on what is happening I have to be the one that is making calls and get different to people to attend me and each and every time when I call I have to explain on what happened, if it happens that I run off an airtime while trying to explain he or she won’t came back to me to hear what am criying about. I write this e-mail requesting for your intervention and help Your assistance will be highly appreciated For any other information and clarity please call me on this number *** Zamokuhle S Hlatshwayo