Over a month to resolve claim

<p>over a month to resolve a claim on damage from lightning. was advised on initial email i will be contacted in 2 - 3 days. was not contacted. eventually Tobogo contacted me and obtained all information. i was then advised i will have a closure on friday. this was said in writing on 21.12.2016 and was not contacted as advised. i then obtained a sms stating i need to conatact LeonardL with information of prevouis insurance. i phoned in again and spoke to leornardL and provided the information. he advised to contact me at close of the day 30.12.2016. i sent a email to obtain feedback and did not get a response. i contacted again this morning 03.01.2017 and was advised they still awaiting a response from one company. this is not acceptable and i have been ontime everytime with my debit orders and did not have any stories. how long will Miway take to fix a vehicle if damaged. i need to have a resolution as i already bought the items out of pocket. if no resolution is obtainable please pay back all my premiums for the duration of insurance and i will rather move to a different insurance.</p>