VD
Vashi D

1 reviews | Active since May 2015

01 Mar 2019, 11:18

Outstanding Service can always be expected from Mi-way

I want to bring attention to the outstanding customer service I received from Mi-way. I have been a long standing client of theirs and every time I have had an issue, Mi-Way has always done their best to assist. My child recent illness has really had a strain on my finances. I contacted Mi-way to negotiate a better instalment and without even telling them my predicament they were willing to assist me with a premium I could afford. Special mention to Ntokozo Mdunge who is extremely professional. She listened to me patiently and answered each and every query of mine in a very polite way. I have always been impressed with your company’s initiative in making an extra effort for its customers and this particular incident has provided me with a chance to compliment your services. Your commitment to exceptional customer services makes it more than worthwhile to maintain a professional relationship with your company. I salute your customer service policies and anticipate a long working relationship in future as well.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Mar 2019, 12:10
Official
We're thrilled that you've found an insurer that does things your way! Thanks for taking the time to share your positive service experience with us and for showing Ntokozo the recognition she deserves.

We're committed to going out of our way so that you can #LiveYourWay ♥
 
Best regards,
The MiWay Team