Our stuff was ******. Such disgusting conduct

Sometime during April 2022 or so, our vehicle was involved in a collision. The vehicle was insured with more than one drivers. MiWay towed the vehicle from the accident scene to one of their workshops (please note they told us that is what they are doing and we did not request them to take it there). This is where the problem with this useless, worthless company begins. MiWay was asking for a lot of money from us to repair the vehicle yet it was insured but gave us the option to refund our premiums if we want and they will not repair it. We were fine with the refund and did not really query it because they undertook to refund us all our premiums that we paid, and we worked out that it will cost around the same amount to repair the vehicle with our own panel beaters.

So, MiWay towed the vehicle from their workshop to our house.

Upon inspecting the vehicle, our battery, which was fairly new as we just changed battery not long before the accident, was ******.

Further to this thieving situation from them, they had deducted the towing fees from the refunded premiums, yet our vehicle was insured for towing at the time of the accident, which amount deducted for the towing fees was far more than what we would have got it towed for.

We contacted MiWay and spoke to Cedilia Barker at MiWay (please note that this *********** person was continuously contacting us at the initial stages and there was no issues getting in contact with her when they were trying to influence us to pay more or take the premiums back) . We had notified her that our battery was ****** and that we need to be refunded the towing fees deducted as we was insured for towing at the time of the accident. Cedilia Barker undertook to refund us the amount deducted for towing and asked us to send through an invoice for a new battery (which this company and/or their service providers stole) for which they will pay us for. We accordingly submitted the invoice to MiWay/Cedilia.

Ever since then, we have not heard from MiWay. They have not paid us for the battery nor refunded us the towing fees that they deducted. We have called them countless times. We have requested to speak to Cedilia, who is always busy. We were promised call backs from Cedilia, but this *********** person has not once returned our calls.

MiWay and/or their service providers are ******* and your stuff is not safe with them. You will be more out of pocket with them than anything else. Please do not use this insurance company or move your policies away from them as we do not want you to be ****** like we did. There are much more genuine, honest band reliable insurance companies out there. Please use these reliable ones.