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CARROTECH C

1 reviews | Active since Jun 2023

20 Jun 2023, 12:09

Our experience with MiWay is quite negative.

Our vehicle, a 2.4L Toyota bakkie from 2004, was in an accident with a MiWay client. Our experience with MiWay is quite negative. Our vehicle is immobile since the accident and has now been standing for longer than one month while the issue is still unresolved with MiWay.

The accent was 100% the Miway client’s fault, and he even admitted it. It was impossible to avoid the accident as our vehicle where right next to him when he decided to go left after he was indicating to go right. MiWay, representing their client, offered a settlement of almost one third of the cheapest repair quotation we received. For example, MiWay claim we could get a new RH door for that Toyota bakkie supp****, spray-painted and fitted for R3873.50. Less than 50% of our cheapest quote. That’s ridiculous.

On top of that, they refused to carry the full repair cost because by default they reckon we are 30% at fault.

After their ridiculous offer, we suggested that they come fetch the vehicle and get it repaired wherever their cheap offer came from, but MiWay refused. All we want is our vehicle back to the state it was in before the accident, right now the vehicle is not mobile.

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply20 Jun 2023, 12:14
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
CC
CARROTECH C's update10 Jul 2023, 09:57
Reviewer Update
it has been 14 business days since the last response we received from the MiWay Team, we are awaiting your proper feedback so that we can sort his out.
CC
CARROTECH C's update23 Aug 2023, 10:19
Reviewer Update
another month and almost 2 weeks has passed and we have still not heard from MiWay.
CC
CARROTECH C's update22 Sept 2023, 07:51
Reviewer Update
C*** - another few weeks later.
After the previous post (23/08/2023) an agent phoned to try and understand the situation, which we explained but yet no further action.

This happened early June 2023

Our vehicle, a 2.4L Toyota bakkie from 2004, was in an accident with a MiWay client.Our experience with MiWay is quite negative.Our vehicle is immobile since the accident and has now been standing for longer than one month while the issue is still unresolved with MiWay. The accent was 100% the Miway client’s fault, and he even admitted it.It was impossible to avoid the accident as our vehicle where right next to him when he decided to go left after he was indicating to go right. MiWay, representing their client, offered a settlement of almost one third of the cheapest repair quotation we received.On top of that, they refused to carry the full repair cost because by default they reckon we are 30% at fault. After their ridiculous offer, we suggested that they come fetch the vehicle and get it repaired wherever their cheap offer came from, but MiWay refused.