AN
Asanda N

1 reviews | Active since Oct 2017

10 Oct 2017, 12:48

only interested in bonus from rejecting a claim

I was involed in an accident on the 19 of August 2017, I was hospitalised for minor injuries but the car was damaged. I only got hold of miway insurance agent on the 21 of August 2017 to initiate a claim because I could not get hold of the agents since it was weekend. The assessor Stephen Marais took over the claim and arrived on the 25 August to investigate the accident, so I told him the report and showed him the accident spot. The night before the accident I had few dumpies and went to bed, the morning of the accident I woke up fresh and sober. What ****es me is the fact that the assessor uses what I told him about the previous night against me and to say I was driving under the influence and twist my words to say I was dishonest on my claim and furthermore say that the Doctor made a comment on my medical report that she could smell alcohol on my breath. If she did smell alcohol then howcome was the blood sample not taken and how come did the police did not do breathalyzer test on me. Where does he take all this nonsense from?

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Replies (7)
MiWay Insurance
MiWay Insurance's reply10 Oct 2017, 12:59
Official

We're so sorry to hear that you feel this way. We assure you that it's never our intention to cause you any hassles. We've passed your message on and someone will be in touch.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply10 Oct 2017, 14:12
Official

Thanks for taking the time to comment Asanda!

Rene has since tried calling, but unfortunately she was unable to reach you. Please give us a call as soon as you have a minute.

Kind regards,
The MiWay Team

AN
Asanda N's update18 Oct 2017, 18:11
Reviewer Update
It's been over 14days since I submitted my dispute on my claim and when I ask why it is taking so long, the response is that the claims department needs to make sure that the response is accurate before sending it to me. Which clearly means that the was no proper investigation conducted the first time and I have to suffer for their mistakes.
MiWay Insurance
MiWay Insurance's reply19 Oct 2017, 08:52
Official

We're sorry that your claim is taking longer expected. We will follow up and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply26 Oct 2017, 13:38
Official

Apologies for any hassles you’ve experienced Asanda!

Tsitsi has since been in touch. She’s discussed the outcome of your dispute as well as what to expect moving forward. Please give us a call should you need help with anything else.

Kind regards,
The MiWay Team

AN
Asanda N's update04 Nov 2017, 11:21
Reviewer Update
After a very long battle I can finally sleep peacefully ?
MiWay Insurance
MiWay Insurance's reply07 Nov 2017, 09:10
Official

Thank you for your note Asanda!

We are pleased to say that your claim has since been settled! Please give us a call should you need anything else.

Best regards,
The MiWay Team