Only good service for selected issues

I am deeply disappointed with Miway. I was quoted a cheaper premium than my current ensurer. After accepting the offer, I was transferred by Miway to my current insurer to commence cancellation of my policy. My current insurer then also offered me a better deal and I then decided to stay with them. I was phoned nonstop by Miway up and until the policy was accepted. I phoned the call centre twice today, I've sent an email and I've logged a request to get the Miway policy cancelled. Apart from the automated response I got via email, NOBODY bothered to call me back yet to cancel. I would just like to cancel and not be harrassred. That's all. Are all the call centre agents really that busy or is it only for cancellations? Ref P ********** 5