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Robbie C

1 reviews | Active since Jun 2023

14 Jun 2023, 06:53

Online system faulty

When going to their website there is a get online quote option. So i completed the steps upto where i can decide which option and excess suits my pocket. the website then timed out and i am unable to get back to the online quote at it says there is already a quote active on my name with no option to get back to that quote i was busy with. Just for the sales department to contact me and and give me a premium which is R100 more than the online quote system for the exact same quote. Be aware their online quote system does not function properly and premiums do not correspond from their online system compared to their telephonic sales department. Even then after asking to be helped to get back to my online quote so I can decide for myself I was told there is no way they can help me with the online quote and can only do it telephonically now with a premium that is R100 more than the online system quoted. Absolutely the worst experience i have had getting a quote from a insurer.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply14 Jun 2023, 06:54
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team
RC
Robbie C's update24 Jun 2023, 11:08
Reviewer Update
So after Miway investigating why my premium is R100 different from the online quote to the sales rep, apperently it becuase on their online system quoted me on a manual transmission and the sales rep over the phone quoted me on a automatic. which is still not right becuase the retail value of the vehicle irrelavand of gearbox stayed the same on the same excess. Also no way of getting back to your initial online quote to complete it they insist you have to speak to a sales rep over the phone to continue the quote. So I honestly hope miway gets their online quote system up and running properly soon as their technical department could not even help me get back to my online quote.