Online and Call center pathetic

<p>I have tried since 06:16 this morning to contact MiWay to activate the cover on my new VW Touran which the underwriting has already been done for. First no one answers the online chat, No call back after logging and when finally I managed to get someone on their online chat they have the incorrect department call me who then transferrs me to a dead line. When I complain and say that the incorrect department called me I am told in succession that I should update the details online(impossible since the system has that functionality disabled), the call center is trying to call me but is now unable to get through and then to cancel my policy and re-do it online. When I then immediately try call the call center I get the message that the call center is now closed and at which point the online chat forceably disconnects and I am unable to re-connect.</p>