Ongoing Service Failures, Miscommunication, and Mishandled Claim

I am writing to formally raise serious concerns regarding the ongoing poor service I have received from your team. Despite being a paying client with an account that is fully up to date and not in arrears, I am repeatedly subjected to unacceptable treatment and miscommunication.

I have had to constantly call in for feedback, as no one from MiWay ever follows up proactively. Every interaction feels like a fight for basic service, and I am consistently misinformed regarding quotes, fund allocations, and policy details. What should be a simple process has turned into a frustrating and exhausting experience.

Most recently, I had a claim involving a third party, their insurance was responsible, not MiWay. Yet somehow, this claim is now being reflected against my own policy. This is completely unjustified and was never explained or agreed to. It raises serious questions about how claims are being handled and communicated.

Furthermore, when I spoke to both the consultant and the team leader, they attempted to explain policy terms that were never disclosed when I took out the policy. If these terms are so critical, why was I not informed upfront? The team leader then became dismissive and abruptly dropped the call mid-conversation, an unacceptable and unprofessional response to a paying customer seeking clarity.

This pattern of poor service dropped calls, and lack of accountability gives the impression that MiWay does not value its customers. It is deeply concerning that I must chase answers, repeat myself across departments, and be treated as if my concerns are irrelevant. I am requesting immediate escalation and resolution as this is pushing the clients out the door as Im currently looking for other insurance companies and wont recommend this company to anyone.