Ongoing Poor Service

Morning, Regarding the claim i submitted, I received a call to say the car was booked for the end of this month, thats the only communication. I asked for some feedback on the booking platform they sent me a email for. No response, I'm concerned that this repair is not being handled correctly as I dont know what they are repairing, if the parts have been ordered, how long the estimated time is for me being without transport. The inspection carried out didnt seem very comprehensive and I am concerned this may lead to delays when repairing. this is the only platform I seem to get a response on from MiWay. To me the car was in an accident, the claim was approved and it was booked in for repairs. I Know nothing else. The claim procedure shouldn't be this difficult.