Ongoing failure to Resolve My Mother's claim and Severe Distress Caused.

I am writing this email with deep frustration and emotional exhaustion on behalf of my mom, who has been loyal Miway client since 2016. it is heartbreaking to see how she has been treated, especially after her car accident in February.

her vehicle was towed to RA Motors in Polokwane, and when it was finally returned in August, the condition of the car was shocking. we immediately raised concerns with Miway and we were advised to return the car to the same panel beater. we did exactly that not once, but at least 4 times yet RA motors failed each time to fix the issues or deliver proper workmanship. out of desperation, I even asked for an assessor to come and inspect the car, and he too was shocked by the state in which the vehicle had been handed back. we made it clear to Miway that we could not return the car to RA Motors again because they had proven incapable of fixing it.

Miway agreed that we should take the car to another panel beater, which we did on 8 Oct with Miway assessor, to this day nearly two month later the new panel beater is still waiting for Miway to approve the quote. Two months just to approve a quote to rectify poor workmanship. Every time we call Miway for updates, we receive no clear information. the call centre gives us a different story everyday. I humbly requested call backs many times but Miway has never bothered to contact us. My mother is now forced to use public transport while she continues paying her monthly premium without fail. Miway never misses the debit order on the 22nd but cannot provide the service she has been paying since 2016.

since 2016 she claimed once and a minor dent, yet when she needs help the most, she is met with delays, confusion, and a complete lack of care. She is stressed, hurt and feels completely taken advantage of. As her child, it hurt to se her so helpless, and even when try to intervene, I also feel I am failing her because Miway is not supporting us.

We are now at the end of Nov, and panel beaters will soon be closing for holidays. Can you imagine how my mother will continue suffering without her car despite having insurance that she faithfully pays every month. I have gone through many Miway reviews and while others speaks highly of your service unfortunately we cannot say the same. for my mother, the only valuable asset she owns is literally failing apart, and instead of being protected by her insurer, she feels neglected and discarded.

We are deeply hurt and disappointed by how Miway is treating her. the experience has caused significant emotional and financial strain and all we are asking is for dignity, fairness and urgent action.

Please treat this matter with the seriousness and compassion it deserves.

Pulane