On the 3rd of November, I sent an email to Lebogang Buthane and included some of his colleagues at 12 00, with a request that needed to be resolved by close of business

On the 3rd of November, I sent an email to Lebogang Buthane and included some of his colleagues at 12 00, with a request that needed to be resolved by close of business. Lebo responded but I didn’t see the response till 5 02 pm , I panicked because I needed to get my request fulfilled before close of business. I sent a follow up email none the less and to my pleasant surprised Lebo called me to say that he was going to stay on to help me before proceeding home. As promised he resolved my request, after sending the requested documents, Lebo called to ensure that I was sorted. A couple of days later he called again to check if I was able to meet my deadline. This is beyond customer service, this is carrying for a family member. This is why most of our policies are with MiWay.