On the 28 of January 2022, I spoke to Mpho Radebe to cancel my insurance, and cancellation was successful, but debit order went through on the 1st of February 2022

On the 28 of January 2022, I spoke to Mpho Radebe to cancel my insurance, and cancellation was successful, but debit order went through on the 1st of February 2022. I received an email saying the end date of Insurance was on the 1st of February 2022, whereas phone call conversation which I recorded, clearly state insurance was cancelled on the 28 of January 2022.