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Dorrieon L

1 reviews | Active since Sept 2019

16 Sept 2019, 10:20

On Numerous Occasions I have asked MiWay Insurance to remove me from their Database. I ask asked a Consultant (Mark) when he phoned me in July. I then received another call from them again to try and sell me a product and ended up speaking to a Team Lead

On Numerous Occasions I have asked MiWay Insurance to remove me from their Database. I ask asked a Consultant (Mark) when he phoned me in July. I then received another call from them again to try and sell me a product and ended up speaking to a Team Leader (Namhola Nzolo) who said he would ensure that I get removed from their Database and he said that he would also give me a call before 12:00pm on that day to confirm that it was done. Surprise-Surprise , that never happened. Now on the 16th of September I yet again received a call from Miway (Simphiwe Sithole) when I asked to remove me again which he says that he has sent an email to the relevant people to have that done. I then demanded to speak to a Team Leader and I eventually spoke to a Gazane Matlale whom I expressed my great dissatisfaction with Miway not listening to my request. Why can they not listen to my request and just remove me from their Database.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply16 Sept 2019, 12:33
Official
We're really sorry for bothering you and we have escalated your complaint to the right team. Someone will be in touch shortly to provide you with proper feedback. In the interim, we apologise for any inconvenience that has resulted from this. 

Best regards,
The MiWay Team