JM
JO M

1 reviews | Active since Dec 2014

28 Jan 2019, 22:23

ON MY WAY TO THE OMBUDSMEN

During December 2018 I requested my credit bureau profiles to be updated as I had pulled an experian report which indicated that I had an insurance policy with Miway which I canceled 13/06/2017. So Miway decided to only give me a letter from ITC which states that they informed ITC to update my details and because I have been struggling since October 2018 with them to update my details I decided to log a dispute with ITC myself as well since I do not trust these people. I see now my ITC profile has been updated and Miway is no longer there. Today I pulled a Compuscan and Experian reports and Miway is still there. If you guys know that in South Africa there is ITC, Compuscan, Experian and XDS to mention but a few and when we as your customers take insurance policies you go and utilise these credit bureau's to list us why cant you inform all of them to update our details when we cancel our policies? I am now sick of my Miway I will now take this matter to the Ombud

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Replies (1)
MiWay Insurance
MiWay Insurance's reply29 Jan 2019, 01:20
Official
Please accept our sincere apology for not getting things right the first time around and for any inconvenience you have experienced – we assure you that this is not the MiWay way! We have passed your note on to the right team and an agent will be in touch to assist you.
Best regards,
The MiWay Team