On Monday 16 February we claimed for our tv that did not want to play ,we followed up on 18 February all of a sudden they had my husbands cellphone number wrong,i gave them my number and asked that i need feedback by Thursday 19 February , no feedback ! 2

On Monday 16 February we claimed for our tv that did not want to play ,we followed up on 18 February all of a sudden they had my husbands cellphone number wrong,i gave them my number and asked that i need feedback by Thursday 19 February , no feedback ! 20th an assessor came to my house and said he will send a report. Yesterday no feedback ! Today they called and said they are declining the claim as it was wear and tear !!! Really now ! You pay alot of money on insurance to hear this bull ! This is unfair , not professional and off no use having insurance with them !!!