On Miway to Outsurance

Hello peter I have been with Miway for +- 6 Years , never experienced any bad service at all , all my claims were sorted immediately. However ever since we moved to Johannesburg , which was a year ago, I have experienced nothing but bad bad bad service. They are very arrogant and do not know how to deal with people, i mean when i call an insurance company it obviously means that something has gone wrong, so people are in a bit of a state when they phone in to Miway , the staff should be able to calm the situation down and actually be helpful. They are more than happy to take my debit order off every month without fail, but when it comes to them doing what they are being paid for, they take their sweet time which actually makes the situation worse, they have a "its not my problem" attitude I have had people from Miway put the phone down in my ear, as i was expressing my concerns. I am still waiting for a claim to be settled that was opened 3 years ago (2015) I am highly dissapointed and i will be switching insurance providers , i don't want to put my faith in people that hide away from the work i am paying for and say they are at training , which apparently lasts for days on end.