DH
Devereux Hickman-Davis
1 reviews | Active since Apr 2013
01 May 2025, 11:22
On 8 April 2025 I was phoned by MiWay's Retention Department and the lady confirmed that she is cancelling my policy *** (cover only from 1 May 2025) on my request
On 8 April 2025 I was phoned by MiWay's Retention Department and the lady confirmed that she is cancelling my policy *** (cover only from 1 May 2025) on my request. I went to my bank as well afterwards and they also confirmed that there is no debit order for MiWay. I also have no access to the MiWay App, so I presumed everything was cancelled. Lo and behold, on 30 April 2025 a debit order went off my bank account. NO MiWay, THIS IS NOT ON. I will be reporting you to the Consumer Council. Ms D Hickman-Davis ***
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MiWay Insurance's replyOfficial
01 May 2025, 11:23It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply01 May 2025, 11:23
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team