Ombudsman Complaint in Process

On the 11 September 2018 I was involved in an accident, where a truck driver drove into my car. This is a truck of a well known company, and so my assumption is that they are insured for 3rd party. I AM SO FED THE HELL UP with MiWay, whom I have called to follow up on the recovery process of my claim. The lady handling my case by the name of Rhulani Khoza has not once updated me on the process, instead I have had to contact her more than once to follow up. The last straw was today (27 November 2018), the lady has not contacted the company since her and I have spoken. She has been calling the truck driver who has been avoiding her calls, WHY IS SHE NOT TALKING TO THE MANAGER OF THE COMPANY!!!!! It has been over 2 months already with no feedback about this claim, I am continuously having to call MiWay. I am shocked at how Rhulani has conducted this whole process. I will be taking the matter further to OSTI to complain about the conduct on this matter. It’s another matter where the client has to yet go about fighting the battles of the insurance company.

Regards, Cancelling this insurance