SN
Sibonelo N

1 reviews | Active since Jun 2016

19 Jun 2023, 16:51

Olga Funzani

Hi everyone, this is a mixed review regarding the act of one employee of Miway as opposed to others. I had a SASRIA incident on 13 May 2023 and contacted Miway for a claim and the claim advisor (Olga did not mention till 19 June that I had to pay the security deposit for the car hire and I had to hear all this on the last minute from the car hire department saying my claims advisor should have told me this. As we speak I now have to find R2000 out of thin air for a car hire that I have been paying for for the past 5 years without a single claim. I always defend Miway when people say it's not a good insurer but now I guess this is my last month covered by them. I will surely advise everyone around me not to get covered by them because they will pull a rug under your feet on the last minute when you need them. Good thing I didn't use them for life cover when I purchase properties because I cannot begin to imagine the treatment my beneficiaries will face when they have to claim. On the contrary some employees that I have spoken to were willing to help and were very helpful like Livania Govender from the legal department who assisted me with my SASRIA claim.

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply19 Jun 2023, 16:52
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team
SN
Sibonelo N's update23 Jun 2023, 14:45
Reviewer Update
I did receive a call from Miway and I got a scripted response where I told point blank that regardless of what happened, miway will not be taking any responsibility what their consultant did. This is my last month with miway.
I will only be payin premiums for July 2023 due to the fact that technically my car would be in for repairs during that time. It does show that Miway defend their staff in any way possible.