Old car but branded as new

In 2018 I got into an accident, Mi way gave me a new car only to find out that the car was not new at all there's spray painting it's of a car that was in an accident, I was given an email address to contact my brand a company that doesn't even exist, on top of that Nomhle from my way didn't even wanna hear what I have to say, I hope the ceo see this and his ****ty stuff members.