O ,NO HERE WE GO AGAIN!

Item: MiWay Insurance
Rating: 1
Author: QUANTON C

Dear Miway,

Please would be so kind to provide me with some customer service, it might be rock science, but what can be so difficult as to type a reply to an email or picking up a phone and phoning your customer...?

I can't believe here I am again...Hoped that my previous complaint on my previous claim should have improved your customer service.

So we had an accident,did everything on the app.Got a mail stating the car is behond economically repairable...Send the documents you required...Asked where to take the sparekey.... So MIWAY or lets rather say Yourway insurance? What is happening with the claim? I know you got millions of rands in the bank and millions of customers so I do understand if I am not a priortity for you. However I dont have Millions in the bank,I need to buy a new car as Uber is costing me a fortune,but once aqain I dont know where I stand with MIWAY...

Please I beg you! Sort out my claim! Give me the customer service I deserve. Its been since the 6th of May...Today is the 17th...

Helpful (0)

Replies (2)

MiWay Insurance's replyOfficial

17 May 2021, 13:17

Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. Best regards,
The MiWay Team

MiWay Insurance's reply17 May 2021, 13:17

Official

QUANTON C's updateReviewer Update

27 May 2021, 04:58

Hi Miway,

All talk and no action again!
Where is the customer service?
Today is the day I am canceling my policy on all my other insured items!

QUANTON C's update27 May 2021, 04:58

Reviewer Update

Hi Miway,

All talk and no action again!
Where is the customer service?
Today is the day I am canceling my policy on all my other insured items!