Notice of Intended Legal Action - Failure to Settle Claim C***

Miway, together with its insured client who caused the accident in which I was involved, have failed to compensate me for the damages sustained to my vehicle. Despite my consistent and repeated follow-ups with your Legal Department over an extended period, no satisfactory progress or resolution has been achieved.

It is further concerning that the matter has been handled in a disorganised and unprofessional manner. Initially, a legal consultant undertook to manage the claim; however subsequent attempts to communicate with this consultant or unsuccessful, as the contact details became invalid without any formal notification or explanation being provided. This lack of continuity and communication is unacceptable.

Although I have since engaged with another legal consultant, I continue to receive no meaningful updates regarding the status of my claim. This ongoing lack of feedback reflects poorly on your processes and disregard for affected the parties. Miway has continued to contact me for marketing purposes, which is holy inappropriate given the unresolved nature of this dispute.

It has now been approximately two months of persistent follow-up regarding claim number C***, with no resolution insight. Accordingly, I will no longer tolerate this delay. Should this matter not be resolved without further and due delay, I will proceed to institute legal action against both Miway and its insured client, as I refuse to be prejudiced by your failure to settle the damages due to me. Please provide me with your postal address so that I can submit a formal letter of demand!