LR
Lesego R

1 reviews | Active since Jan 2019

07 Jan 2019, 12:45

Nothing about your way at Mi Way !

I have been a client of Mi Way since 2008. I claimed for an iPhone phone 3 weeks ago. I still do not have a phone 3 weeks later, no response. NOTHING. How one is expected to operate without a cellphone for so long is shocking! It may be that poor Sandile Mbatha is on leave. However that Ravita has no bothered to follow through on emails sent to Sandile, as the person to contact while Sandile is away is appalling!

I contacted Thesl, who assessed the phone who said the phone is beyond economic repair in late December already. So, the information is sitting there unattendedwhilst I am unable to banks and have access to my phone and life!

Maybe it is time I can go where I am appreciated! My old money is obviously no longer appreciated. As a new client elsewhere, I may get some respect.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply07 Jan 2019, 12:47
Official
This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly!

Best regards,
The MiWay Team
LR
Lesego R's update07 Jan 2019, 12:50
Reviewer Update
I am really not eager for a soppy apology, I need a phone end of day today. I cannot function like this - my patience is up! It cannot be my job to get your people to do their job, that is what I pay for!
MiWay Insurance
MiWay Insurance's reply08 Jan 2019, 09:22
Official
Thanks for your note – we have passed it on to the right team and someone will be in touch to make things right and to hopefully, turn things around!

Best regards,
The MiWay Team