GC
Garikai C

1 reviews | Active since Aug 2012

08 Dec 2015, 09:40

Not user-friendly to noncitizens

Despite being my insurer of choice, Miway have slipped on this one and guess they should rectify at our earliest convenience than theirs. I called to lodge my complain before about this. The MiWay app requires one to enter an ID number as away to get registered despite Miway knowing that they have clients with them who are non citizens of South Africa, this act of omission or oversight should have been avoided. Why not use Client ID or Policy Number instead?<br> <br>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply02 Jan 2016, 08:52
Official
Hello Garikai71,

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! We have been trying to get in touch, but we're unfortunately unable to reach you.

We have resolved your query and we urge you to give us a shout if you need any further assistance!

Kind regards,
The MiWay Team