Not up to standard as they say they are

Im in the process of a claim but the experience I'm receiving thus far is not all up to standard, my claim advisor never called me the 1st time he was assigned to the claim I had to call in to register the claim a dthe claim was already done on the miway app. The report I received from the assessment on the laptop wow don't no how thay got that info or how they diagnosed the laptop. we in the 7th day of the claim repair still not done was advice the claim will take 7 days to be finalized. Is true what people say they quick to take your money but when it's time to claim you practically have to do everything on your own..