Not transparent on their decision making process

I have had a great experience with Miway until my household theft claim from November 2025. Miway rejected it on the basis of the house allegedly being vacant. I raised my objections and even sent pictures of the furniture in the house this year after being provided with the assessment report. Their expert omitted to capture the furniture and tiling in the area of the house where we stay. This created an illusion of a vacant house, and they are also accusing me of lying that there's tiling and furniture. I enquired about this omission and got silent treatment from their legal dispute specialist. They canceled my cover without any notice or courtesy. Will I be refunded my premiums? Why not simply ask your expert about the furniture in the house at the time he came for assessment? Why say there was no tiling when it is visible on the expert report?