Not the best choice if you rely on your car

I had a car accident on 16 November 2017 and immediately called Miway for assistance. They were helpful at the time and got the claims process started. They asked me to get my car to a panelbeater in Pietermaritzburg, but my car was not drivable and I had to organise with the panelbeater to have my car towed which only happened late on Monday afternoon. Through all of this, the only way I got any kind of information was when I phoned.

The assessor only saw my car on Thursday, 23 November, a whole week later!!! I rely on my car for my work and mentioned this every time I phoned, and I have lost a week of income already and it doesn't look like they're even trying to get anything done. When I phoned on Thursday afternoon (23 November) they had received the report and told me they would be in contact about validation etc. It is now 10:30 on Friday and I've still got no feedback and I am DESPERATE for my car back as without income, I am struggling. I am not able to get lifts and am well and truly stuck without my car.

Miway clearly has no sense of urgency and doesn't give two hoots about their clients. I'm sick of having to be the one constantly phoning for information and them taking their time with this process. It is unacceptable that it took a week for an assessor to even see the car!