Not taking their clients serious

I have lodged a complaint with Miway, requested the recordings. They were provided to me approximately 3 weeks later after the back and off. Now that I have informed them that I was not informed on the procedure of claiming for my extras. Tashreeq Titus called me on the 21/08/2025 and I asked him on how I would like Miway to remedy the situation. Today it's the 25/08/2025 and Mr Titus has not come back to me, I have sent an email on the 22/08/2025 and it is not yet responded. Miway always informs me on how valuable I am to the company, but the whole situation has shown me how invaluable I am to the company. I am not taken serious at all.