1 reviews | Active since May 2016
Not taking my issue seriously at all
Good day
I trust you are doing well.
I was in an accident last year 31/12/2023, and I made all necessary arrangements on my side not to delay my claim regarding incident and reporting it on time.
My insurance company did made arrangements with me in processing the claim and arranging all for approval and I made myself clear to the legal team of Miway I have not cause the accident and I wish the gentleman that knock my car to took full responsibility and I can’t be held accountable for something I never committed. The gentleman registered the claim on his insurance and gave me the claim number that my insurance company can communicate with his and on 19/01/2024 I submitted the claim number to my insurance to take furthermore steps.
Unfortunately they never come back to me since that day I gave them claim number from the insurance of the gentleman that knocked my car. I made a follow up call today and asking what has been the hold after I gave them the to proceed with communication with other insurance and I was just attended by a very rude lady which she hang up my call without giving me a full feedback or direct me to the relevant department a Lady by name of Victoria Baloyi and refusing to give me the reference number of the call.
In short it has been a frustrating issue dealing with miway as they do not take my matter seriously as it way over the month not now getting any response from their side and the gentleman who knocked my car did his part and I did mine by issuing the insurance of mine the claim number from the 3rd party claim of his insurance then Miway never take that into consideration now that I am busy with follow up yet getting consultant that are rude hanging up calls not giving answer to the questions I have and solution
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Not anyone is willing to listen to my side of story and as per policy correspondence and policy documents that were sent to me in agreement Miway breached the agreement.
How?
It was never stated on the policy document that after the claim is approved it rest on me to made follow up regarding the process and advancement of policy claims and I should always made efforts to make sure my matter is resolved and by always calling Miway insurance.
At this point is n time I have not heard from them in anyway of communication calls like of I would’ve seen missed calls no, and emails notifying me about non availability regarding this issue no. What does that say about them negligent and non compliant service provider in the insurance companies.
With that no communication I am held responsible for their non response and defending themselves for being posted on HelloPeter for not taking my issue in a matter of urgency now I have toy around like a netball ball as it is the law regarding that sport let the move not run with it.
Yet again I am treated like someone asking for forgiveness as if i skipped my payment days before the accident or my account was in arrears now I am negotiating for a solution in this matter. Seeing their advert doing things their way yes on tv but in a reality nothing of such yet that I am doing all necessary things with company that is failing to follow their own laws regarding services that they claim to be at best.
I am not going to be for policy documents sent to me as they have app**** a new law of no communication until clients follow up on their own claims when I stated that they said and claim that I am doing back and forth while we are referring to an incident that happened on 31/12/2023 yet it is not resolved
I have been a fool enough but this is making me angry and furious to speak with people that treat me like an opportunist and ****mer no one give me solutions here other they claim someone was supposed to be in contact with me but I am the one chased them law breakers as if never pay my premium on time
Not anyone is willing to listen to my side of story and as per policy correspondence and policy documents that were sent to me in agreement Miway breached the agreement.
How?
It was never stated on the policy document that after the claim is approved it rest on me to made follow up regarding the process and advancement of policy claims and I should always made efforts to make sure my matter is resolved and by always calling Miway insurance.
At this point is n time I have not heard from them in anyway of communication calls like of I would’ve seen missed calls no, and emails notifying me about non availability regarding this issue no. What does that say about them negligent and non compliant service provider in the insurance companies.
With that no communication I am held responsible for their non response and defending themselves for being posted on HelloPeter for not taking my issue in a matter of urgency now I have toy around like a netball ball as it is the law regarding that sport let the move not run with it.
Yet again I am treated like someone asking for forgiveness as if i skipped my payment days before the accident or my account was in arrears now I am negotiating for a solution in this matter. Seeing their advert doing things their way yes on tv but in a reality nothing of such yet that I am doing all necessary things with company that is failing to follow their own laws regarding services that they claim to be at best.
I am not going to be for policy documents sent to me as they have app**** a new law of no communication until clients follow up on their own claims when I stated that they said and claim that I am doing back and forth while we are referring to an incident that happened on 31/12/2023 yet it is not resolved
I have been a fool enough but this is making me angry and furious to speak with people that treat me like an opportunist and ****mer no one give me solutions here other they claim someone was supposed to be in contact with me but I am the one chased them law breakers as if never pay my premium on time