Not so good with Miway claim.

I changed my car insurance to Miway based on a great price and great reviews from clients. My own experience however has not been so great. It is an older car and not worth much. At first I had a breakdown once and Miway was great in getting my car towed and getting me home with Uber. That was excellent. Then I was involved in an accident. A very young lady with a group of friends went over a stop street right in front of me at night. An accident was unavoidable. Thankfully no one was hurt and both cars could still drive. The lady immediately accepted full responsibility. Miway told me to take the car to a repair shop. Their accessor wrote the car off. Then the wait started. I needed to replace the car as soon as possible as I need it daily. In spite of all my frustrating efforts in speeding up the process, it took a full month before they eventually paid out the claim. First, the car had to be taken to their yard. Then I had to submit the documents, which I did with an overnight courier. Then it had to be taken somewhere else etc etc. Their clerk made several broken promises and did not call back when promising to do so a few times. Twice he told me the claim would be settled on that day, but it still took ten days from then.

To crown it all, when they sold me the policy, they told me the excess would be R2000 but if I submitted the claim on their app, it would be R1000. I did submit the claim by app and pointed it out to them, but they still took a R2000 excess. The agent could not explain why. I bought a new car and asked them for a quote to insure it. Their quoted price was now suddenly outrageous. So I went elsewhere. I know they will recover the money from the other party because she had insurance. Hopefully, I will then get my excess back. When they call themselves MIWAY, I took it to mean MY way, but what they mean is THEIR way. Very disappointed Miway.