Not satisfied with the service Im getting from Miway

Im so ****ed off with MiWay Insurance, they tell us we provide road assistance yet when u call them their number was not going through bcoz I have a contract phone and it was giving me feedback that I must load airtime ,How I dont know coz it is A contract number, I then had to urgently find ways of getting help since my life was at risk being chased by guys at night that was wanting to hijack me..Renelwe Leroke called herself a manager then she is telling me coz I have already tow my car home yesterday night then to tow it to the nearest dealer tomorrow I must pay for towing coz it no longer road assistance if it parked by my yard how am I going to be on the road if it not moving at all ..After I have paid for this service for flippin 8 years and now this what Im getting.. Right now im fighting for my car to be moved,they even refuseto give me courtesy car...

I have attached cellphone record showing when I was trying to call them and my balance on my phone that I have contract and proof of ending up towing my car myself ..Now they refuse to give me a car while fixing the other and they saying it was not an accident yet it was coz even my tyre busted as I was running from this guys