mC
monique C
1 reviews | Active since Aug 2016
07 Oct 2024, 19:06
Not returning or call back a client
Lack of communication skills, I have put a claim through, long story short they came back saying it wasn't stipulated the windows were smash and grab on.... this was reported a week ago and up to today still no feedback or a telephone call!! This is how miway treat their clients quick on getting you as an client,
Helpful (0)
Replies (3)0
Replies (3)
MiWay Insurance's replyOfficial
07 Oct 2024, 19:06It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply07 Oct 2024, 19:06
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
mC
monique C's updateReviewer Update
07 Oct 2024, 20:44All I can say its been draging since last week monday and all I get is the supervisor is looking int o it yet its day 8 days later truly disgusted at miway service... I have all messages / whats app and even the chat room and emails to show how customers service works at miway.
mC
monique C's update07 Oct 2024, 20:44
Reviewer Update
All I can say its been draging since last week monday and all I get is the supervisor is looking int o it yet its day 8 days later truly disgusted at miway service... I have all messages / whats app and even the chat room and emails to show how customers service works at miway.
mC
monique C's updateReviewer Update
09 Oct 2024, 17:30Day 10 still not been sorted out, this when you are a client for 8 years and only claimed 2twice in the 8 year... first claim I had to stuggle as well as they also told me that the vehicle that is insured doesn't have or was not stipulated in the contract with a towbar... eventually after a few words and many calls the situation was resolved. I don't have anything good to say about miway cause all I got up until now is a no way.... All this and I didn't scrutinize the vehicle we went to a dealer that is connected with miway so who is really at fault. I'm so fed up and dissapointed with many regrets as well. Giving out more money to get to point a to point b and at the least more airtime to call miway...
mC
monique C's update09 Oct 2024, 17:30
Reviewer Update
Day 10 still not been sorted out, this when you are a client for 8 years and only claimed 2twice in the 8 year... first claim I had to stuggle as well as they also told me that the vehicle that is insured doesn't have or was not stipulated in the contract with a towbar... eventually after a few words and many calls the situation was resolved. I don't have anything good to say about miway cause all I got up until now is a no way.... All this and I didn't scrutinize the vehicle we went to a dealer that is connected with miway so who is really at fault. I'm so fed up and dissapointed with many regrets as well. Giving out more money to get to point a to point b and at the least more airtime to call miway...