GS
Gavaza S

1 reviews | Active since Dec 2015

07 Dec 2015, 11:20

NOT RECEIVING SERVICE, NO FEEDBACK AND EXCUSES

Towards the end of October I receive a call from them to ask me when will I be able to book my car in. To my surprise I thought they had the car since it was towed from the scene. I contacted Miway to find out where was the car, that's when they told me that it was at Westrand penalbeaters. I asked why? They told me that the garage was changed due to Danmar not being Renault approved.<br> I told them that I could not wait for another two months for a new garage to order new parts and how come when they make this changes they don't bother to at least tell me. I was told it was a request of the assessor. <br> Then we had agreed that its best for the car to be moved to Danmar since they have ordered the parts and I paid them the excess that was on the 26th of November and the consultant told me they will make arrangement for the car to be moved. i called miway from the 30/11 to today 7/12, daily to be told the same story that the car will moved the next day. today am told that they can't move it if Danmar has not ordered that parts. I didn't wait 2 months to have this headache now. <br> <br> When the consultant say I will call you back please do.<br> <br> ALL I NEED IS MY CAR TO BE FIXED THAT'S ALL NO DRAMA

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply15 Dec 2015, 16:47
Official
Hello Gavazashi,

We hear you and we understand your frustrations and we're sorry the initial miscommunication.

We confirm that your car is with our service provider Danmar and they are busy with the repairs. They'll be in touch once all repairs have been done.

Please don't hesitate to give us a shout if you need any further assistance!

Kind regards,
The MiWay Team