not providing feedback and rectifying mistakes.

I registered a claim with miway insurance. When they debited my premium they did not debit the full amount whilst there were funds in my acc. I called them to find out that what had happened and they admitted that it was their mistake and that they will debit within 32hrs, they did not debit. I also asked for banking details they said they only use debit orders. I called them again they started sending me ftom pillar to post and I was using my own airtime. Only today when I called again I was told that the towing of my car has been cancelled because of the premium which was not paid. I was never given any feedback. All I'm getting is that the claims dept will get back to me for a claim which was registered on the 11th of may 2015. They should at least have given feedback.