Not providing decent support/information/assistance

I had an accident after a guy skipped a traffic light which was not working and drove into me.

Miway assisted well with removal of the car and the claims process was within a reasonable timeframe however, my car was insured for R45k, I was paid out R21k and was informed that I would get my R10k excess back. I did not know that I could claim third party payment for fixing my car either as I was not informed hereof.

I am still waiting to receive the money and am disappointed as I have not received much support from Miway nor have I received any guidance in respect of processes etc. which I am not fami**** with.

I have been trying to follow-up unsuccessfully.

I have only heard good things about MiWay however may experience has been somewhat mediocre.