MT
Mareli T

1 reviews | Active since Feb 2015

04 Feb 2015, 15:53

NOT PAYING OUT

One of MiWay's drivers drove into my mothers car in November 2014 and yet till today we are struggling to get MiWay to pay my mom for the damages. We phone them on a weekly basis and their excuse is that they can't get hold of their client to confirm what happened. funny thing is there is a police report stating exactly what had happened. Probably the MOST FRUSTRATING part of all is that the last time she tried contacting their client was on the 20th of Jan. which is now more than two weeks later... wonder what they have been doing all this time.<br> <br> PS: IF ANYONE FROM MYWAY IS PAYING ATTENTION TO HELLO PETER, HERE IS THE CASE NUMBER C592351

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Replies (1)
MiWay Insurance
MiWay Insurance's reply16 Feb 2015, 09:11
Official
Hello mareli.dutoit,

Thanks for your note, and for the opportunity given to clarify a few things!

Madeleine has been in touch to explain why we need to call our client before a third party claim can be finalised.

We're sorry for any hassles this is causing you, and we assure you of our commitment to finalise your claim ASAP. Please let us know in the interim if there's anything else we're able to help with!

Kind regards
The MiWay Team