Not organising a car to be hired as promised.

I am incredibly disappointed with the service that I have received from MiWay.

I got involved in an accident to which I had to take in my car for repairs.

I managed to get an appointment with the panelbeaters for 13 November 2017. I contacted MiWay around the 31st October to organise a car hire for the day. I was instructed to contact MiWay back on the Fri (10 Nov 2017) to organise it as i had called in too early.

I called in on Fri the first time. The lady assisting me told me she wanted to confirm with the panelbeaters first if they had the parts etc. I told her that the car is booked already and confirmed but she still insisted. I got no call back from her.

I called the second time on Frid to follow up. I got the same generic response from your call centre agent telling me that she needs to confirm with the panel beaters. Again, I waited. I did not get a call back.

I then called a third time on Sat. Charmaine told me the same thing again that she will need to confirm with the panelbeaters. But now, I cannot get assistance because the panelbeaters are closed on a Sat. I was told that I would need to make alternative arrangements. Why do I need to make alternative arrangements and spend money when MiWay is the one that messed up on their side?! I complained and she said she has submitted the claim with MiWay and Avis will contact me within 2/3 hours to confirm the car hire. I got no call back.

So now, I am stuck, with no car and with no car hire because of your *********** staff and I am still expected to be a loyal client?!

If I have to spend a cent of my own money to organise transport tomorrow or the days after while the car is getting repaired, trust me, you have lost me as a client. I am moving this policy to another insurance (that is about 4 cars and household insurance).

Your call center only opens at 8am. The car is booked in at the panelbeaters at 8am. Tell me how am I supposed to get to work?! My budget did not include me spending my own money to get to work when I have car hire.

I am disappointed and disgusted with the way your staff has treated me even though I did everything that I was instructed to do.

YOU HAVE LOST MY TRUST AND LOYALTY AS A CLIENT.