Not MyWay

My car was ****** about 2 weeks ago .I put in a claim the same day and waited... nothing. So I complained to hellopeter and Miway contacted me. They promised to keep me updated every 48 hour. The assessor got all the available data from me and told me it was almost sorted. That was about a week ago and I've heard nothing. I've begged them on e.mail to contact me .. nothing .I've tried to phone them and they say, among other nonsense about a 'pindamic', "you don't have to hold on, we'll call you back." Wonderful!... nothing. So I call again and refuse to hang up. Eventually 'Olga' comes on the line... my airtime is exhausted; the call collapses. I try on their chat line ... halfway through my second sentence their connection collapses. I'm tearing the last of my few hairs out.